Support


What is the difference between shared and dedicated hosting?
Where are your servers located?
Do you provide e-mail for my domain name?
Do you offer an online admin tool?
Do you offer stats for my site?
Can I password protect my site?
Can I have my own 404 Page?
What is your policy regarding bulk e-mail (Spam)?
How do I transfer files to my account?
What are PHP, ASP, CF, perl, etc?
Do you have a reseller plan?
Can I resell space within my account?
Do you accept international orders?
Can I use Microsoft Outlook to check my email which you provide?

 

What is the difference between shared and dedicated hosting?
With shared hosting, you are on a server which is shared with other users. Whereas with dedicated hosting, you and only you are using the one server.

Where are your servers located?
Our servers are located in 151 Front Street West Toronto, Ontario, Canada. 151 Front Street Datacenter is home to more than 150 telecommunications companies and is one of North America's most connected buildings.

Do you provide e-mail for my domain name?
All HostinTO websites come with personalized e-mails (yourname@yourname.com). Depending on the package you select, you can get up to 1000 POP3 e-mail accounts.

Do you offer online administration tools?

Yes, we do offer PLESK control panel. PLESK control panel provides comprehensive e-mail and stats tool. The e-mail tool allows users to easily add and delete e-mail accounts, setup mail forwarding, create automatic e-mail responders. Its an easy-to-use point and click tool that is accessed through your web browser.

Do you offer stats for my site?

Our PLESK control panel also includes a very detailed, graphical statistics, which is powered by AWStats.
Your stats page will give you a complete summary of hits to pages within your site, where the hits are coming from, which search engines/keywords were used to find your page and much more.

Can I password protect my site?
Yes, you can password protect your pages by using the control panel or just ask us and we will gladly password protect the pages for you

Can I have my own 404 Page?
Yes, you can have your own 404 page. You can create custom 404 pages by using the control panel.

What is your policy regarding bulk e-mail (Spam)?
HostinTO will not tolerate spam by anyone of its' clients. This is in clear violation of our Terms of Service.

How do I transfer files to my account?
The most basic way to transfer your files, is via ftp. However you can also use the built-in transferring functions of html editors like Microsoft FrontPage and Macromedia Dreamweaver.

What are PHP, ASP, CF, perl, etc?
These are all programming languages, each programming language has its own benefits and uses. HostinTo support all of those programing languages.

Do you have a reseller plan?
HostinTO offers a highly competitive and rewarding reseller program. Our reseller program is designed especially for web designers and organizations that require a professional web hosting solution for their clients.

Can I resell space within my account?
Yes. You can resell space within your account. However, you will be responsible for its content and maintenance.

Do you accept international orders?
Yes, HostinTo accept international orders. If you can purchase a domain extention, we can host it. We are pleased to have customers around the world, in fact we host domains from 25 different countries.

Can I use Microsoft Outlook to check my email which you provide?
Yes, you can set up all your emails on your favorite email client such us Microsoft Outlook, Eudora or Entourage. For information on how to set up your emails on Microsoft Outlook please view our Outlook tutorial.


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